FAQs

We only deliver to PO Boxes if DHL Express shipping option is selected.

Yes, these parcels are usually liable for custom duties and local taxes. Any customs fees, import duties, taxes are payable by the customer, this is not included in our prices. There are no customs charges on orders valued below €150.

1. Complete the return form (or include a handwritten note with your order details).
2. Repackage your items securely.
3. Purchase a return shipping label through your chosen courier.
4. Send your parcel to our return address.

Full instructions can be found in our Returns Policy.

UK customers: You have 14 days from the date your parcel is delivered to send your return.

International customers (including europe & Ireland): You have 21 days from the delivery date to send your return.

Items returned outside of these timeframes will not be accepted, we reserve the right to refuse any returns not cooperating with our returns policy unless stated otherwise.

Please contact our Customer Service team before returning your item: [email protected] or using our contact form here

Our team will guide you through the next steps. Faulty items returned that have not been reported to customer service prior returning may be rejected.

Once your return arrives at our UK warehouse, please allow up to 14 days for our team to process it. You will receive confirmation once your refund or store credit has been issued.

If customs charges are unpaid, or a parcel is refused or unclaimed, local authorities may destroy or abandon the parcel. In these cases, no refund will be issued.

If the parcel is returned to us, we will refund the item(s) only. Shipping fees are non-refundable.

We currently offer refunds or store credit only. We do not offer exchanges. If you would like to order a different size or style, please place a new order.

We try to dispatch orders as soon as possible, for this reason we can't amend an order once it was placed.

We accept all forms of credit and debit card payments, apple pay and Paypal.